CAN I RETURN OR EXCHANGE MY ORDER?
I don’t accept returns, exchanges, or cancellations but please message me if you have any problems with your order at our contact page.
DO I HAVE TO PAY TAXES, CUSTOMS, OR DUTIES ON MY ORDER?
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
HOW MUCH IS THE SHIPPING COSTS?
Shipping cost varies depending on your location or by weight determined at checkout.
**Shipping and product costs do not include duties or taxes that may be applicable to your order. For detailed information about what duties or taxes you may be charged, please refer to your local customs website.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
North America: 3-5 business days
I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
MADE TO ORDER: Please allow 8-10 weeks processing time for production and shipping from Philippines
PROCESSING TIME: I try my best to get all orders out the door within 1-3 business days.
SHIPPING TIMES: All carriers are experiencing delay due to the pandemic, if you need the items at a certain time, please send me a message for faster shipping options.
Customer will be responsible for the reshipping of items due to wrong address entered, please always double check.
Kimona is ECO Friendly/GREEN Company and offer no printed receipt with purchase. Your receipt is inside your account and/or emailed to you. We also use recycled boxes to ship your items to reduce waste and
HOW DO I TRACK MY ORDER?
All orders are sent from NY, USA with tracking depending on the courier you choose. You may check your order delivery status via your My Account.
CAN I CHANGE OR CANCEL MY ORDER?
Unfortunately once your order has been placed, we’re unable to cancel or make changes to your order.
WHICH PAYMENT METHODS ARE ACCEPTED?
Kimona Pinoy accepts payment via PayPal, Square or credit card using Visa or Mastercard.